All leaders need to get good and consistent verbal feedback from their teammates, but there are what I consider to be the “Golden 10″ pieces of feedback that we really need to be getting to ratify our effectiveness (and our approach to greatness).
Let’s count ‘em down, from the bottom to the top:
10. “I don’t know, but I’ll find out” – When they trust that you won’t jump down their throats for not knowing an answer.
9. “I made a mistake” – When you know you’ve hired teammates that are harder on themselves than you could ever be on them, and trust that you know that nobody’s perfect.
8. “Can you help me with something?” – When they feel comfortable enough to ask you to teach them, and not just tell them.
7. “I’m frustrated and we need to talk” – When they’ve concluded that the best way to express these kind of emotions is privately, and not in public.
6. “I have this fantastic idea, do you have a second” – When you know they haven’t stopped dreaming, and feel that no idea is too wild or stupid.
5. “I look forward to our next team meeting” – When they really see the value of getting the team together and keeping everyone on the same page.